
These fees/rates vary (between 2.9% - 5.9% of original purchase amount) depending on which payment method was used and are taken from the total price paid after shipping, taxes, or any other additional fees at the time of your original purchase. *If your return is approved, you will automatically be refunded with 10 business days, minus any credit card payment processing fees SPRY SZN LLC incurred at the time of the original purchase. Your return will be inspected prior to refund.

Return processing times vary based on the product and brand. **If your return is because of an error of ours, you will not be responsible for return shipping.ģ. If you do not insure the item, you incur the risk of a lost shipment or any other shipping issues. Return shipping should be insured and is non-refundable. We always recommend making sure you receive tracking information for your return. **NOTE - We do not pay for return shipping, and we are not responsible for lost packages by the carrier used. There may be other requirements for your return that will vary based on product and brand. It also must be included with your return/in the package. Once you have received that form, it must be filled out and sent back.

A member from our team will respond with a Return Authorization Form within 24-72 hours.

To initiate a return, please email us with the order information.
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We offer FREE delivery for all orders above $100.00 within New Zealand. if the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as we are aware of this, in which case you may cancel the order and you will receive a refund (including delivery charges). If we are not able to supply the products or the delivery is likely to be a delay (e.g. We will notify you if the actual delivery charges are higher than standard delivery charge, in which case you may cancel the order prior to delivery and receive a refund (including delivery charges). if the product is oversized or delivery is to a rural/remote location). In rare cases the actual delivery charges may be higher (e.g.

We currently only deliver to addresses in New Zealand. We use Courier Post for all New Zealand deliveries.Īll items are usually delivered within time frames as: For orders less than $100.00, our standard delivery charge is $6.00 per order regardless of the amount of items you purchase. We offer FREE delivery for all orders above $100.00 in New Zealand.
